Shipping policy

Thank you for visiting and shopping at Bluestone Media Group Pty Ltd / trading as, The Neon Store. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 3-6 weeks. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as 3 weeks and some may take up to 6 weeks.

3.Shipment Locations

3.1.   Domestic and International

Bluestone Media Group Pty Ltd / trading as, The Neon Store ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at info@neonstore.co.

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a)  Standard Shipping

The order will arrive within 4-6 weeks.

(b)  Please note:

(i)   Business day means Monday to Friday, except holidays.

(ii)  Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(iii)  Products may be delivered in separate shipments.

(iv)  We will not be responsible for wrong shipping address if you provide incorrect information.

5. Tracking Options

Bluestone Media Group Pty Ltd / trading as, The Neon Store aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1.   Domestic Only

All orders delivered within Australia automatically have tracking.

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Bluestone Media Group Pty Ltd / trading as, The Neon Store is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7.Damages

If there is any damage to the packaging on delivery, contact us immediately at info@neonstore.co.

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Bluestone Media Group Pty Ltd / trading as, The Neon Store politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at

info@neonstore.co to report missing or lost packages.

9. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,www.neonstore.co/pages/faq, or contact us at info@neonstore.co.